Privacy Policy

We collect and store information you provide through our website. For example, we collect information from you when you request a quote, place an order, create an account, call us with a question, chat with us, or use any of our services.

• ✓Your name and company or property name
• ✓Your mailing and delivery address
• ✓Your e-mail address
• ✓Your phone number
• ✓Project details you share with us, such as model numbers, quantities and photos of rating plates

We collect information related to your interactions with our website to provide a better experience. This information includes your IP address, browsing behavior while on our website, browser and device characteristics, and referring URLs.

This information is collected using common technologies such as cookies, pixels, web beacons and tags. You can set your browser to stop accepting cookies or to prompt you before accepting a cookie. If you do not accept cookies, some parts of our website may not work as intended.

We and our service providers use cookies and similar technologies to operate the store, remember your quote cart, measure site performance and, where enabled, measure advertising. These providers may include our e-commerce platform (Shopify), analytics services (such as Google Analytics) and advertising platforms.

Our website offers an automated chat assistant and live chat. When you use the chat, the content of your messages and related technical information are recorded and processed by our chat service provider on our behalf so we can answer your questions and follow up on your request. Please do not share sensitive personal information (such as payment card or government ID numbers) in the chat.

You can manage non-essential cookies at any time using the cookie banner or the “Your Privacy Choices” link in the footer of our website.

This Privacy Policy does not address, and we are not responsible for, the privacy, information, or other practices of any third parties, including any third party operating any site or web property (including, without limitation, any application) that is available through this Site or to which this Site contains a link. The availability of, or inclusion of a link to, any such site or property on the Site does not imply endorsement of it by us or by our affiliates.

We may share your information with service providers that perform services on our behalf, such as:

• ✓Preparing quotes and fulfilling orders
• ✓Freight carriers and delivery partners
• ✓Website hosting, e-commerce and payment processing
• ✓Customer support, e-mail and chat tools
• ✓Analytics and, where enabled, advertising measurement

Some advertising cookies may be considered “sharing” for cross-context behavioral advertising under California law. You can opt out of this at any time (see “Your California Privacy Rights” below).

Sometimes we may be required to share personal information in response to a regulation, court order or subpoena. We may also share information when we believe it's necessary to comply with the law, to respond to a government request, or when we believe disclosure is necessary or appropriate to protect the rights, property or safety of Lodging Goods LLC (PTACS.co), our customers, or others; to prevent harm or loss; or in connection with an investigation of suspected or actual unlawful activity.

We may also share personal information in the event of a corporate sale, merger, acquisition, dissolution or similar event. You will be notified via e-mail and/or a prominent notice on our website of any change in ownership, as well as any choices you may have regarding your personal information.

We keep personal information for as long as needed to provide quotes and services, maintain business records, and meet legal, tax and accounting requirements, and then delete or de-identify it. We use reasonable administrative, technical and physical safeguards to protect your information, but no method of transmission or storage is completely secure.

Some browsers offer a “Do Not Track” (DNT) setting. Because there is no common industry standard for DNT, our website does not currently respond to DNT signals.

Where required by law, we treat a Global Privacy Control (GPC) signal sent by your browser as a request to opt out of the sale or sharing of your personal information for that browser.

If you are a California resident, you may have the following rights under California law, including the California Consumer Privacy Act (CCPA) as amended, to the extent it applies to us:

• ✓Right to know the categories and specific pieces of personal information we have collected about you, the sources, the purposes, and the categories of third parties we disclose it to
• ✓Right to delete personal information we have collected from you, subject to certain exceptions
• ✓Right to correct inaccurate personal information
• ✓Right to opt out of the sale or sharing of your personal information, using the “Your Privacy Choices” link or a GPC signal
• ✓Right to limit the use of sensitive personal information (we do not use sensitive personal information to infer characteristics about you)
• ✓Right to non-discrimination for exercising any of these rights

Categories of information we collect (in the last 12 months): identifiers (name, e-mail, phone, address, IP address); commercial information (quote requests and orders); internet or other electronic activity (browsing and chat interactions); and professional information (company or property name). We collect this information from you directly, from your device, and from our service providers, and use it for the business purposes described in this policy.

How to submit a request: e-mail sales@ptacs.co with the subject line “California Privacy Request” or call (800) 574-4561. We will verify your request by matching the information you provide with information in our records, and respond within 45 days. You may use an authorized agent to submit a request on your behalf; we may ask the agent for proof of authorization and ask you to verify your identity.

Shine the Light: California residents may request information about our disclosure of personal information to third parties for their direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes.

Our website is intended for businesses and adults and is not directed to children under 16. We do not knowingly collect personal information from children under 16, and we do not sell or share the personal information of consumers under 16.

We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page and change the “Last updated” date above. Material changes will be highlighted on our website.

Questions About Your Privacy?

If you have questions about this page or how we handle your information, contact our team.

Call: (800) 574-4561

Email: sales@ptacs.co

Hours: Mon – Fri, 8am – 5pm PT