Return Policy

The right fit for your property.

Because PTACs and HVAC equipment are large, freight-shipped items, please read this policy before placing your order. If you have any questions, contact us before you buy and we'll help confirm compatibility.

Request an RMA →Shipping Info

Last updated: October 2, 2026

Who we are: PTACS.co is operated by Lodging Goods LLC, Sacramento, California 95824, USA. In this policy, “PTACS.co,” “we,” “us” and “our” mean Lodging Goods LLC. Contact: sales@ptacs.co · (800) 574-4561

30-day returns

Request a Return Merchandise Authorization (RMA) within 30 days of delivery for eligible unused items.

25% restocking fee

Applies to returns of non-defective items. No fee for wrong items or order errors on our part.

48-hour damage window

Report freight damage, missing items or wrong items within 48 hours of delivery.

Inspect your delivery before signing

Count all cartons and compare them with the delivery receipt.
Inspect every carton for visible damage (crushed corners, punctures, tipped or leaning units) before signing.
Note any damage or missing items clearly on the carrier's delivery receipt (for example, "2 cartons damaged – corner crushed") and take photos.
Notify us within 48 hours at (800) 574-4561 or sales@ptacs.co.

If the receipt is signed "clear" without noting damage, the carrier may deny the claim and we may not be able to replace the item at no cost.

How to Return an Item

Request an RMA

Within 30 days of delivery, call or email us with your order number, the item(s) you'd like to return and the reason.

Receive instructions

We'll send your RMA number and return shipping instructions.

Ship it back

Pack the item securely in its original packaging, mark the RMA number on every carton and ship it to the address provided. Returns without an approved RMA are refused.

Items We Cannot Accept

Final sale items

Clearance, sale, special-order, custom and built-to-order products.

Installed or used items

Anything installed, connected to power, operated, modified or used, including cut, spliced or stripped wires or cords.

Incomplete or repackaged

Products not in original manufacturer packaging, or missing packing materials, manuals, cords, accessories or hardware.

Opened electrical parts

Thermostats, control boards, heater assemblies and other electrical components once the package is opened.

Third-party purchases

Items not bought directly from PTACS.co or not by the original purchaser.

International orders

Any order shipped outside the 48 contiguous United States.

Restocking Fees & Refunds

Returns of non-defective items are subject to a 25% restocking fee.
Once your return arrives and passes inspection, we refund the product price and applicable tax, minus any restocking fee, to your original payment method, usually within 3–5 business days.
Original shipping charges and return shipping costs are non-refundable; the customer is responsible for return freight.
Items returned damaged, incomplete or showing signs of installation or use may be refused or subject to additional charges.

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Wrong item or order error

If we shipped the wrong item, or it doesn't match your quote, contact us within 48 hours of delivery. We'll arrange a replacement or return at no cost, with no restocking fee.

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Defective products & warranty

All products carry the original manufacturer's warranty; terms vary by brand and model. If your unit is defective, we'll help you start a claim. Manufacturers usually need the model and serial number, proof of purchase and, often, installation by a qualified HVAC technician.

Warranty generally does not cover: damage from improper installation, maintenance or operation; incorrect voltage, wiring or power supply; abuse, misuse, neglect or unauthorized repairs; labor, removal, reinstallation or shipping costs unless the manufacturer's warranty states otherwise.

Lodging Goods LLC (PTACS.co) is not responsible for incidental or consequential damages. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation may not apply to you. This policy gives you specific legal rights, and you may also have other rights that vary from state to state.