Shipping Information

Nationwide delivery,
quoted up front.

PTACS.CO ships PTAC units, heat pumps, parts and accessories to businesses and properties throughout the contiguous United States. Because every order is quoted, your shipping cost and estimated delivery date are confirmed before you order, so there are no surprises.

Request a Quote →Return Policy
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Where we ship

All addresses in the 48 contiguous United States. We don't currently ship to Alaska, Hawaii, U.S. territories, P.O. boxes or international addresses. Need delivery elsewhere? Contact us and we'll check the options.
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Processing time

In-stock items usually ship within 1–3 business days after your order is confirmed and payment is received. Orders aren't processed on weekends or major holidays.
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Transit time

Usually 2–7 business days depending on location and shipping method. Special-order, built-to-order and large project orders may take longer; we confirm the ship date with your quote.

How Your Order Ships

Parts, accessories & thermostats

Smaller items such as thermostats, remote controls, filters, grilles, drain kits and replacement parts usually ship by UPS, FedEx or USPS. You'll get a tracking number by email when your order ships.

PTAC units, heat pumps & wall sleeves

PTACs and other large equipment typically weigh 90–160 lb each and ship by LTL freight, usually on a pallet. Single units may sometimes ship by parcel carrier, depending on size and weight.

Large & project orders

For multi-unit and full-property projects we can coordinate full-pallet or full-truckload shipments, and split or phased deliveries to match your installation timeline. Ask when you request your quote.

Freight Delivery: What to Expect

01

Carrier calls to schedule

The freight carrier contacts you to set a delivery window. Give us a phone number for someone who will be on site.

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Curbside delivery

Freight is delivered to the curb, driveway or loading dock. Drivers don't bring items inside, up stairs or to individual rooms.

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Unload & inspect

Have enough people or a pallet jack or forklift ready. Inspect every carton before you sign.

Inspect your delivery before signing — this is the most important step

  • Count all cartons and pallets and compare them with the delivery receipt.
  • Inspect every carton for damage: crushed corners, punctures, tipped or leaning units, broken pallets.
  • If anything is damaged or missing, write a specific note on the carrier's receipt (for example, "1 carton crushed on corner" or "received 9 of 10 cartons") and take photos.
  • Contact us within 48 hours of delivery.

If the receipt is signed without noting damage, the carrier may deny the claim and we may not be able to replace the item at no cost. Store and move PTACs upright; never lay units on their side or back.

Shipping Costs

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Included in your quote

Shipping depends on the size, weight and quantity of your order and the delivery location, and is included in your quote.
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Possible freight extras

  • Liftgate service (no loading dock or forklift)
  • Residential or limited-access delivery (schools, construction sites, military bases)
  • Inside or scheduled appointment delivery

Tell us about delivery requirements when you request a quote so we can include them.

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Carrier re-delivery charges

Charges added by the carrier because of incorrect or incomplete delivery information, missed appointments or re-delivery attempts are the customer's responsibility.

Order Tracking

Once your order ships, you'll receive an email with your tracking number or freight PRO number and the carrier's contact details. Questions about a shipment? Contact us and we'll help track it down. Need to send something back? See our Return Policy.

Questions About Shipping?

Tell us your delivery address and requirements and we'll include accurate freight in your quote.

Call: (800) 574-4561

Email: sales@ptacs.co

Hours: Mon – Fri, 8am – 5pm PT

Request a Quote →